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How We Support Apprentices
Onyx Support is a specialist support organisation providing Non-Medical Help (NMH) to apprentices. We support apprentices with disabilities, long-term health conditions, mental health conditions, neurodivergence and Specific Learning Differences (SpLDs) to overcome barriers and succeed in both their workplace and training.
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We work in partnership with apprentices, training providers and employers, delivering high-quality, flexible support across the UK. Our focus is on helping apprentices stay engaged, build confidence, and progress confidently and independently throughout their apprenticeship.
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We support:
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Apprentices across a wide range of sectors and training routes
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Apprentices balancing workplace demands with study, coursework and assessments
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Apprentices who need support with organisation, workload, focus, communication or wellbeing
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Apprentices funded through Learner Support Fund (LSF) (where eligible)
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Apprentices accessing employer-funded or privately funded support
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We collaborate closely with:
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Training provider learner support teams and apprenticeship coordinators
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Employers, HR teams and line managers
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Workplace mentors and coaches
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Funding bodies and support coordinators
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Relevant wellbeing and support services (where appropriate)
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Specialisms
We specialise in a variety of support. All support is person-centred and needs-led, adapting as circumstances change within your apprenticeship.
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Long-term health conditions
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Specific Learning Differences (SpLDs)
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Physical and sensory disabilities
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Neurodivergent profiles
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Mental health
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Where We Provide Support
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We provide nationwide support across the UK, including:
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In-person support (where appropriate)
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Online and remote support
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Flexible delivery aligned with the apprenticeship, workplace demands, and individual preferences
This allows us to support you throughout your apprenticeship, regardless of location, training provider, or mode of learning.
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Our Support Team
Our team is made up of experienced, professional and diverse specialists who support apprentices with neurodiversity, mental health needs, disabilities, long-term health conditions and SpLDs, including:
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Neurodiversity and SpLD Specialists
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Mental Health Specialists (including Counsellors and Mental Health Nurses)
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Disability and Sensory Specialists (Deaf, Multi-Sensory Impairment and Visual Impairment Specialists)
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Specialist Support Workers
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Teachers
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Rehabilitation Specialists
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Safeguarding Specialists
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Assistive Technology Trainers
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BSL Interpreters, Lip Speakers and Communication Support Workers
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Occupational Therapists
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Workplace Support Workers, Note Takers and Proof Readers
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All staff are carefully recruited and trained to deliver high-quality, person-centred support that helps apprentices succeed in both work and training.
Funding Options
We offer support through multiple funding routes:
Learner Support Fund (LSF)
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For eligible apprentices who require additional support to engage with their apprenticeship and overcome barriers related to learning and training.
Employer-Funded Support
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Commissioned directly by employers to support workplace adjustments and inclusion.
Private Funding
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For apprentices who wish to access support independently.
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How to Contact Us
Apprentices, training providers, employers, and professionals can contact us to discuss support needs, referrals, or funding options.
Email: admin@onyxstudents.com
Website: www.onyxstudents.com
Phone: 01604 713103
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To download our guidance, please click here.
Referral or Funding Confirmation
Apprentices are referred via their training provider following LSF eligibility checks/approval, via an employer, or through a private enquiry.
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Matching & Planning
We carefully match apprentices with a suitably qualified support worker based on their role, training requirements, needs and preferences.
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Tailored Support Review
Depending on your assessment recommendations, support may focus on practical strategies, wellbeing, organisation, communication, and building confidence and independence across work and training.
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Ongoing Review
Support evolves as needs or programme demands change, ensuring apprentices feel supported at every stage of their apprenticeship.
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What is the Process?
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